Refund Policy

Cancellation of Orders

ALL PRODUCTS EXCLUDING CUSTOM MADE TO YOUR MEASUREMENTS.

If you cancel your order within 24 hrs you will be refunded in full. If within 48 hrs you will receive a partial refund. After this time your order will already be in processing and costs associated with the manufacturing have already begun.

CUSTOM ORDERS

Within 24 hrs:  Full Refund of the Product Price

Within 48hrs : 70% Refund of the Product Price

STANDARD SIZE DRESSES

Within 24hrs : Full Refund of the Product Price

Within 48hrs: 70% Refund of the Product Price

Refunds of shipping costs will only apply if the order had EXPRESS SHIPPING COSTS applied. 

Choosing Colours  

This will differ slightly sometimes, depending on your computer monitor or what you are seeing on your phone. The manufacturers photos generally are taken in photographic studios under lots of lights etc, so the final product will generally be slightly darker. Keep this in mind when choosing the shade and colour. The only time a refund will happen in this case, is when you receive a totally different colour, not if there is a slight difference in the right colour due to different dye lots in the manufacturing process of the fabric.

Returns

You will need to contact us within 3 days of receiving your item if you wish to exchange it, and must return within 7 days. You will pay the return shipping costs. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. If you have incorrectly ordered the wrong size, it will be exchanged for a suitable size of the same item. 

Refunds

Custom Orders are not refundable. Refunds will be issued in the event of damage, faulty materials or if it is a Custom Made Dress, the dress has been made and delivered in a size incorrect to your Custom measurements that you supplied. All orders are quality controlled for sizing and workmanship, to make sure that the item is correct prior to shipping. We can not refund if you just decide the item does not suit you. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). This can take up to 30 days to process. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Late or missing refunds 

Contact your bank or credit provider first.
There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please Contact Us at formaleleganceaus@gmail.com or Phone Us on 0421667856


Exchanges 
If you need to exchange it for the same item, send us an email at formaleleganceaus@gmail.com and send your item to: Formal Elegance Unit 1/17 Dumbleton Street, Hawley Beach. Tasmania. 7307


Shipping
To return your product, you should mail your product to: Formal Elegance, Unit 1/17 Dumbleton Street, Hawley Beach. Tasmania. 7307
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Thank you from the team at Formal Elegance