Refund Policy

Returns, Exchanges & Cancellations Policy
At Formal Elegance, we take pride in the quality of our gowns. Because our items are either custom-made to your measurements or ordered specifically for you, strict conditions apply to cancellations, returns, and refunds.
1. Cancellation of Orders
Once an order is placed, manufacturing and processing costs begin quickly. Cancellations are tiered based on timing:
  • Within 24 Hours of Ordering: Full refund of the product price.
  • Within 48 Hours of Ordering: 70% partial refund of the product price (30% retained for processing costs).
  • After 48 Hours: No cancellations or refunds are permitted as the manufacturing process has fully begun.
  • Note: Shipping refunds only apply if Express Shipping costs were paid at checkout.
2. Colour Discrepancy & Variations
Product photos are taken in professional studio lighting, and digital screens vary. The final fabric colour may appear slightly darker in person or show minor variations due to factory dye lots.
  • Eligible for Refund: Only if you receive a completely incorrect color (e.g., ordered Ivory, received Pink).
  • Not Eligible for Refund: Slight shade variations or minor dye lot differences.
3. Refunds Policy
We do not accept returns or offer refunds for change of mind, or if you decide a style does not suit you.
  • Damaged or Faulty Items: Refunds are only issued if an item has a genuine manufacturing fault or material damage.
  • Custom Orders Sizing: For custom-made gowns, a refund only applies if the final garment deviates from the exact measurements you submitted. Every gown undergoes strict quality control and sizing verification before leaving our boutique.
4. Exchanges (Standard Sizes Only)
If you accidentally ordered the wrong standard size, we accept exchanges for the correct size of the same item subject to the following rules:
  1. Notify Us: You must email formaleleganceaus@gmail.com within 3 days of receiving your package to request exchange approval.
  2. Return Timeline: If approved, the item must be mailed back within 7 days.
  3. Condition: Gowns must be completely unused, unaltered, in their original packaging, and include your proof of purchase.
  4. Return Shipping: You must pay all return shipping costs. Use a trackable service (especially for items over $75) and email us the tracking number on the day of posting. Send returns to: Formal Elegance Unit1/23 Arthur Street, Shearwater, Tasmania. 7307
5. Processing Approved Faulty Returns
If you receive a damaged item, we will email you a Pre-Paid Australia Post return label to cover the shipping cost.
Once your return is received and inspected, we will notify you of your refund status. Approved refunds are credited back to your original payment method. Please note that banks can take up to 30 days to process and post this credit.
Late or Missing Refunds?
If your refund is approved but has not appeared, please:
  1. Check with your credit card provider or bank first, as processing times vary.
  2. If your bank cannot locate it, contact us directly at formaleleganceaus@gmail.com or call 0421 667 856.