Beach Wedding A Line Organza Lace Wedding Dress

• Finding Your Fit: Standard AU sizes 2–26W and made-to-order options are available. Please expand the "Size Chart & How to Measure" dropdown below to view exact measurements and ensure a perfect fit before ordering.
• Made-to-Order Timeline: As this gown is custom-crafted, please review our production timelines in the "Shipping & Delivery" tab below for current turnaround times and rush options.
  
• Size Chart & Custom Size Orders
• /pages/ordering-information

Shipping & Made-to-Order Timelines

• For Evening, Formal, Wedding Dresses and BridaL Gowns
• Standard Timeline: Production and delivery takes 4–6 weeks (including made-to-order sizes).
• Peak Season Timeline: During busy periods, production may take up to 8 weeks.
• Quality Guarantee: We personally inspect every dress once received from our manufacturer to ensure it meets our strict quality standards before it leaves our boutique.
• Tracked Shipping: Once approved, your gown is shipped via Australia Post with full tracking notifications.

⚠️ Critical Delivery Requirement (Effective August 2026)Australia Post now strictly requires recipient contact details to ensure successful delivery. You must provide both an email address and a phone number at checkout.

• Note: Parcels may not be delivered by Australia Post if these details are missing.
• Once shipped, you will receive direct tracking status updates from Australia Post via SMS and email.

All other products will have shipping timeframes displayed at checkout, generally between 7-21 days depending on the item.

Shipping & Delivery Timelines (Plus Size Collection and Bridal Accessories

Delivery Timeline: Your item is ordered directly from our trusted supplier and delivered to you within 7–14 business days. Individual items will have shipping timeframes showing at checkout.

Quality Guarantee: We personally inspect every single product once received from our supplier to ensure perfect quality before it is packaged and sent to your address.

Tracked Shipping: Once our quality check is complete, your item is immediately dispatched via Australia Post with full tracking enabled.

⚠️ Critical Delivery Requirement (Effective August 2026)Australia Post strictly requires recipient contact details for delivery. You must provide both an email address and a mobile phone number at checkout.

• Parcels may not be successfully delivered without these complete details.
• You will receive direct automated tracking updates via SMS and email once Australia Post scans your parcel.

Cancellation of Orders

ALL PRODUCTS EXCLUDING CUSTOM MADE TO YOUR MEASUREMENTS.

If you cancel your order within 24 hrs you will be refunded in full. If within 48 hrs you will receive a partial refund. After this time your order will already be in processing and costs associated with the manufacturing have already begun.

CUSTOM ORDERS

Within 24 hrs:  Full Refund of the Product Price

Within 48hrs : 70% Refund of the Product Price

STANDARD SIZE DRESSES

Within 24hrs : Full Refund of the Product Price

Within 48hrs: 70% Refund of the Product Price

Refunds of shipping costs will only apply if the order had EXPRESS SHIPPING COSTS applied. 

Choosing Colours  

This will differ slightly sometimes, depending on your computer monitor or what you are seeing on your phone. The manufacturers photos generally are taken in photographic studios under lots of lights etc, so the final product will generally be slightly darker. Keep this in mind when choosing the shade and colour. The only time a refund will happen in this case, is when you receive a totally different colour, not if there is a slight difference in the right colour due to different dye lots in the manufacturing process of the fabric.

Returns

You will need to contact us within 3 days of receiving your item if you wish to exchange it, and must return within 7 days. You will pay the return shipping costs. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. If you have incorrectly ordered the wrong size, it will be exchanged for a suitable size of the same item. 

Refunds

Refunds for all Orders will only be issued in the event of damage or faulty materials.

If it is a Custom Made Dress, a refund will apply if the dress has been made and delivered in a size incorrect, to your Custom measurements that you supplied. All orders are quality controlled for sizing and workmanship, to make sure that the item is correct prior to shipping.

We do not accept returns for a refund, if you just decide the item does not suit you.

If you need to return a damaged or faulty item, once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). This can take up to 30 days to process. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Late or missing refunds 

Contact your bank or credit provider first.
There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please Contact Us at formaleleganceaus@gmail.com or Phone Us on 0421667856


Exchanges 

Exchanges 
For an approved exchange, please send us an email to: formaleleganceaus@gmail.com, with all your Order Details to seek approval to return, within the first 3 days of recieving your order.

If approved your item must returned within 7 days. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. This is for items that are to be exchanged for a different size only. Post on the next available business day and send a copy of the Tracking Number to us to verify the return.

You should mail your product to: Formal Elegance, Unit 1/23 Arthur Street, Shearwater. Tasmania. 7307

Damaged or faulty manufacturing, the cost of the return shipping will be paid by us, when we issue a return paid label through Australia Post. You will need to print this out and attach to the parcel being returned.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Thank you from the team at Formal Elegance